Refund policy
At Blank Designs Co., we aim to keep our return process clear and straightforward. If something isn’t right with your order, we’re here to help.
Return Window
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
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Unworn, unused, and in its original condition
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All original tags attached
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Returned in the original packaging
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Accompanied by proof of purchase (receipt or order confirmation)
We reserve the right to refuse returns that do not meet these conditions.
How to Start a Return
To request a return, please contact us at:
Email: support@blankdesignsco.com (replace with your real domain email)
Include your order number and reason for return in your message.
If your return is approved, we will provide:
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Instructions on how to return your item
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The correct return shipping address
Please note:
Items sent back without prior approval will not be accepted.
Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
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Original shipping fees (if applicable) are non-refundable
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item is:
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Damaged
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Defective
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Incorrect
Contact us within 48 hours of delivery with clear photos of the issue. We will review and resolve the problem as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
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Final sale or discounted items
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Gift cards
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Personalized or custom-made products
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Personal care goods (for hygiene reasons)
If you are unsure whether your item qualifies, please contact us before making a return request.
Exchanges
We do not offer direct exchanges.
If you would like a different item, we recommend:
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Returning your original item
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Placing a new order once your return is approved
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
Returned items must still meet the standard return conditions listed above.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Your refund will be issued to your original payment method
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Refunds are processed within 5–10 business days
Please note:
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It may take additional time for your bank or card provider to complete the transaction
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Shipping costs are non-refundable unless the return is due to our error
If you have not received your refund within 15 business days after approval, please contact us.
Return Address
Returns must be sent to the address provided after your return request is approved.
(Important: Add your real return address here — this is REQUIRED for Google compliance)
Contact Information
For any questions about returns or refunds, please contact:
Email: support@blankdesignsco.com